Job Title

The IT Support / Network Support Specialist provides advanced technical support, resolves escalated issues, and assists with maintaining the organizationu2019s network infrastructure across multiple locations. This role reports to the Corporate IT Manager and supports daily IT operations while enabling Corporate IT to focus on higher-level initiatives that strengthen and expand the organizationu2019s technology environment. The ideal candidate demonstrates strong technical aptitude, professionalism, and a customer-focused mindset while upholding core company values. Essential Job Duties + Technical Support Troubleshoot and resolve escalated incidents involving hardware, software, operating systems, and network connectivity. + Network Troubleshooting Diagnose LAN/WAN issues, VPN problems, wireless connectivity, and switch/router configurations with guidance from senior staff. + System Administration Support Active Directory, user account management, file permissions, and basic server maintenance tasks. + Device Deployment & Configuration Install, configure, and maintain desktops, laptops, printers, VoIP softphones, and mobile devices. + Application Support Provide support for business applications including Adobe, Microsoft 365, SAP, 4D, JMAS, Sage, Webex, SonicWall NetExtender, RDP, and others as required. + Monitoring & Maintenance Utilize monitoring tools to track system performance, identify issues, and perform routine maintenance. + Security Support Assist with MFA, BitLocker, and maintaining compliance with organizational security policies. + Documentation Maintain accurate and thorough documentation to support troubleshooting, knowledge sharing, and future reference. + Collaboration Work closely with the Corporate IT Manager to provide updates on complex issues, escalations, and potential project work. + Project Participation Support IT infrastructure upgrades, network refreshes, cloud migrations, and system rollouts as needed. Qualifications & Requirements + Strong understanding of Windows OS, macOS, and common business applications + Proficiency with Active Directory, DNS, DHCP, and basic server administration + Working knowledge of networking fundamentals including TCP/IP, VLANs, routing, switching, and Wi?Fi + Experience working with ticketing systems + Familiarity with remote support tools, endpoint management, and EDR platforms (including Kaseya, ScreenConnect, SentinelOne, and Huntress) + Ability to interpret logs, alerts, and monitoring dashboards + Strong troubleshooting methodology and analytical thinking + Clear communication skills for both technical and non-technical users, including senior staff + Ability to maintain professional and courteous working relationships across the organization + Associate degree in Computer Science, Information Technology, or related field, or equivalent experience + Minimum of 2u20134 years of help desk or technical support experience + Preferred certifications: CompTIA A+, Network+, Security+, CCNA, or equivalent + Proven ability to handle confidential information with professionalism, tact, and discretion + Ability to work independently on escalated issues while supporting team workflows + Strong customer service mindset with the ability to prioritize and manage multiple issues effectively Physical Requirements / Work Environment + General office environment + Ability to wear all required personal protective equipment (PPE) + Commitment to supporting a safety-focused culture, including reporting incidents and near misses + Primary work location in Providence, RI, with travel to other local facilities as needed + Occasional after?hours work for maintenance or urgent issues + Comfortable working in hybrid environments (on-premises and cloud) Pay Details: $65,000.00 to $75,000.00 per year Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.