Job Title

Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities _Equipment Operation_ u2022 Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. _Customer Service_ u2022 Strives to exceed the expectations and needs of internal and external customers. u2022 Maintains a positive relationship with all clients through effective communication. u2022 Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. u2022 Monitors events and checks in on customers throughout the day. u2022 Understands and fosters the hotel/client relationship. _Technical Ability_ u2022 Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. u2022 Handles equipment challenges and changes in a timely and professional manner. _Systems Knowledge_ u2022 Understands company processes, follows procedures, and completes systems entry and paperwork accurately. u2022 Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. u2022 Increases revenue by utilizing floor up-selling techniques. u2022 Works with clients to finalize invoices. u2022 Completes order entries in Navigator, as needed. Job Qualifications u2022 High School Diploma required. Associateu2019s degree is preferred. u2022 External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at and