Job Title

Come Work for a Wonderful Non-Profit Company in Central PennsylvaniaWe are looking for an experienced full-time Development Coordinator, Direct Mail and Donor Engagement responsible for supporting the day-to-day execution of the Food Bank's direct mail and digital response programs, helping to ensure donor communications move forward accurately, on schedule, and in alignment with organizational and fundraising goals. This position coordinates with internal teams and external vendors to gather content, manage revisions, and navigate review and approval processes for donor-facing communications. The role also supports mass donor stewardship efforts through various platforms/tools and provides timely, professional customer service by responding to donor inquiries received through the development phone line and inbox.Benefits:1. Medical, Dental & Vision Insurance2. Health Savings Account/ Flexible Spending Account3. Company Paid Life Insurance4. Company Paid Short-term Disability & Long-term Disability5. 401k6. Paid Time Off7. 13 Paid Holidays8. Employee Assistance ProgramJob Accountabilities:1. Oversee the day-to-day execution of the Food Bank's direct mail and digital response programs, ensuring projects are completed accurately, on time, and in alignment with fundraising and stewardship goals.2. Serve as a key coordinator between internal stakeholders and external vendors by gathering content, managing revisions, and navigating review and approval processes for direct mail and digital donor communications.3. Support the planning, revision, and execution of donor communication strategies with agency and platform partners to strengthen donor engagement, stewardship, and retention.4. Assist with large-scale donor stewardship efforts, including coordinating acknowledgment and outreach initiatives through platforms such as ThankView and Handwrytten, as appropriate.5. Provide front-line donor support by monitoring and responding to inquiries received through the development phone line, general development inbox, and inboxes associated with donor solicitations and response efforts in a timely, professional, and service-oriented manner.6. Use Raiser's Edge and related systems to research donor records, document interactions, and respond accurately to donor requests and customer service needs.7. Prepare and process special acknowledgment letters on a weekly basis, ensuring timely and personalized recognition for unique donor gifts and situations.8. Collaborate effectively with staff, donors, volunteers, and vendors to support fundraising operations and achieve Development team objectives.9. Support Food Bank events and related engagement activities in partnership with Marketing and other internal teams, as needed.10. Perform other duties and tasks as assigned.Other Duties:1. In instances of a federal, state, or locally declared emergency, CPFB is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.2. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.Education and Experience:Education:1. High school diploma or equivalent required.2. Associate's or Bachelor's degree in Communications, Marketing, Nonprofit Management, or related field preferred.3. Combination of education, experience, and/or training that provides the required knowledge and skills for the position would be considered in lieu of having a degree.Experience:1. Minimum of two (2) years of experience in nonprofit fundraising, donor relations, or development operations.2. Experience with direct mail campaigns, donor stewardship, or similar roles is hi hly preferred.3. Experience with event planning is preferred.4. Familiarity with donor databases and stewardship platforms such as Raiser's Edge, ThankView, Handwrytten, or similar systems is preferred.5. Experience with photo editing software such as Adobe Photoshop or Illustrator, a plus but not required.Knowledge, Skills, and Abilities:Passion for the Food Bank's mission and core values.Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations.Knowledge of direct mail and digital fundraising workflows, including content collection, revision management, production timelines, and approval processes.Strong written communication, editing, and proofreading skills with the ability to prepare accurate, donor-centered communications that align with organizational voice and brand standards.Ability to manage multiple projects simultaneously, track revisions and approvals, and meet deadlines in a fast-paced environment.Ability to work collaboratively with internal teams and external vendors to support effective execution of fundraising and stewardship communications.Ability to provide timely, professional, and donor-centered customer service while maintaining confidentiality and exercising sound judgment.Ability to work as part of a high-performance team and be a strong team player.Passion for customer service excellence (internal and external), professional etiquette, personal boundaries, and the ability to maintain confidentiality.Ability to write neatly and legibly.