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Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create whatu2019s next. Letu2019s define tomorrow, together. Description At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities: The Assistant Manager u2013 AO Ramp Services is responsible for the day-to-day operational management and oversight of Ramp Services activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture. This is an onsite role in Chicago at ORD. Strategic Leadership u00b7 Direct ramp operations, establish and execute performance standards for operational excellence, execute our safety strategy u00b7 Develop, implement/execute operational strategies to optimize aircraft turnaround times, process execution, SOP compliance, and manpower utilization Team Leadership & Development u00b7 Ensure all applicable departmental training is completed in a timely manner and coordinate development of additional training as needed u00b7 Build a high-performing team culture focused on dignity and respect for each other, , accountability, and operational excellence u00b7 Develop supervisors and frontline employees through coaching and interaction Safety & Compliance u00b7 Drive departmental safety oversight, proactive safety initiatives, and communication u00b7 Eliminate safety threats through robust frontline communication and ensure all team members maintain focus on safety excellence u00b7 Ensure exceptional safety compliance as well as execution of all security protocols required by United Airlines, airport authorities, government agencies, and FAA/DOT u00b7 Plan, coach, and safely execute all departmental operations Operational Excellence u00b7 Provide strategic oversight of applicable areas of operations to include: bag room, baggage execution, planeside, TOB and other airport operational areas u00b7 Lead and execute department-level planning for irregular operations, weather events, and peak travel periods u00b7 Achieve operational performance metrics including Turn Compliance Index (TCI), local and transfer bag execution, mishandled bag ratio (MBR), Bags to Claim, and D:0 Qualifications Whatu2019s needed to succeed (Minimum Qualifications): u00b7 Associate Degree or 2+ years of relevant professional experience u00b7 1+ years of leadership experience u00b7 Demonstrated success in people management, decision-making, and goal-directed leadership u00b7 Strong problem-solving skills with ability to apply continuous improvement methods and process identification / execution u00b7 Familiarity with Airport safety and operational procedures u00b7 Familiarity with a driven data-driven operational environment u00b7 Effective management of unionized workforce u00b7 Excellence in team leadership and mentorship u00b7 Commitment to promoting a safe working environment u00b7 Ability to manage 24/7 operations with onsite presence, ability to work any shift, extended hours and, weekend work u00b7 Legal authorization to work in the United States without sponsorship u00b7 Ability to drive in AOA zones and pass all required training, security/background, and postal checks What will help you propel from the pack (Preferred Qualifications): + College Degree or related field experience in an airline operational environment + Project Management Experience The base pay range for this role is $88,259.40 to $107,872.60. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact