Job Title

Description Primary Responsibilities u2022 Assist callers with billing questions, bill payment, service sign up and the promotion and upsell of service offering u2022 Communicate to Customer service via phone, chat, email, and other means of communication in an efficient, friendly, courteous and helpful manner u2022 Access information from multiple sources using various computer applications u2022 Analyze and resolve issues according to specific client requirements u2022 Work in fast paced call center setting u2022 Accurately document details of support with proper information u2022 Follow standard policy and procedure for performing specific services u2022 Provide clear and effective communication, building a positive rapport with different types of customers over the phone u2022 Create relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more complex customer questions u2022 Follow-up and educate customers on all inquiries that were not immediately resolved u2022 Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external u2022 Perform other duties as assigned Skills Windows 10, Windows 7, call center support, Troubleshooting, Customer service, Call center Additional Skills & Qualifications Candidates will need to be open to working at least one day on the weekend (Saturday or Sunday). Training is Monday - Friday 9:00a - 5:30p Eastern with 4 weeks of training. Must have excellent phone etiquette skills Must have fast computer skills to maneuver through many systems at once. Must be able to digitally multitask with multiple screens, multiple tools and tabs. Tech savvy Talking, typing, listening all at the same time Every call will be from a different member and will require them to go into different portals on each call Assisting with account questions, billing questions, processing orders, assist with signing up services and online billing Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Huntsville, AL. Pay and Benefits The pay range for this position is $15.50 - $15.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.