Job Title

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of theExecutive Committee, the Director of Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager. The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping, Guest Services and Security. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees. Duties include: Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house Develop and recommend the budget, marketing plans and objectives and manages within those approved plans Experience supervising all Rooms Departments Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property Experience developing standards and operating procedures. Participate in MOD program Have dealt with special projects Coach and counsel employees to reflect Hyatt service standards and procedures Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds6 years or more of progressive hotel Rooms experience (typically with Hyatt)With opening hotels, previous hotel pre-opening experience preferredService oriented style with professional presentations skillsAt least 5 years' experience in a senior role in a hotel rooms areaProven leadership skillsHotel/Hospitality degree an assetMust possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom lineClear concise written and verbal communication skills in EnglishMust be proficient in Microsoft Word and ExcelMust have excellent organizational, interpersonal and administrative skillsMaintain communications with Corporate StaffPrior experience working with and managing a union team