Job Title

Front of House Team Member $16-17/hr Employee discounts, Free meal on shift, Supportive and family-style culture, Opportunities for growth, Skill development, Consistent scheduling, Vibrant and high-volume environment, Team recognition and feedback Front of House Team Member - Sophie’s Cuban CuisineReports to: General Manager / Shift LeaderAbout the RoleSophie’s Cuban Cuisine is built on culture and tradition, serving authentic Cuban dishes with a focus on fresh flavors and a warm, inviting atmosphere. For nearly three decades, this family-founded, woman-led restaurant group has been exceeding guest expectations and making everyone feel at home through heartfelt hospitality. We pride ourselves on building an authentic community around great food and genuine service at each of our locations.As a Front of House (FOH) Team Member, you will be one of the first and most important touchpoints for our guests—whether they’re walking in for lunch, picking up an online order, or asking about our famous sauces. You will play a key role in creating memorable guest experiences through warm, efficient service, order accuracy, and maintaining a clean, welcoming space. From taking orders and answering questions to preparing beverages and assisting with expo during rushes, you help make Sophie’s a fast, friendly, and delicious destination.Benefits50% Employee DiscountEnjoy half off all menu items at any Sophie’s Cuban Cuisine location.Free Shift MealOne complimentary meal provided every shift you work—fresh, authentic Cuban food on us.Work Environment BenefitsSupportive, Family-Style CultureWork in a positive environment where teamwork, respect, and hospitality are core values.Opportunities for GrowthInternal promotion is a priority—FOH team members are regularly developed into:Phone + Digital Order LeadsShift LeadersGeneral ManagersHands-On TrainingLearn menu knowledge, service standards, expo flow, guest engagement, and digital order operations.Skills DevelopmentBuild transferable skills including customer service, communication, teamwork, speed of service, and multitasking.Scheduling & Workplace PerksConsistent SchedulingRegular weekly scheduling with the ability to pick up additional shifts based on performance and store needs.Vibrant, High-Volume EnvironmentWork in exciting NYC neighborhoods with strong foot traffic and a fast-paced rhythm.Team Recognition and FeedbackRegular coaching, shout-outs, and opportunities to grow your strengths.Key ResponsibilitiesGuest Service & Order ManagementGreet every guest warmly and with a smile—whether they’re dining in, picking up, or ordering at the counter.Take guest orders accurately and efficiently using our POS system; help guide guests through the menu when needed.Prepare beverages and plate orders according to standard presentation and portioning guidelines.Confirm that all orders (dine-in, takeout, pickup) are complete and correctly assembled before handing off.Assist delivery drivers and phone/digital team by coordinating smooth order handoffs.Cleanliness & Front-of-House OrganizationKeep all FOH areas clean, stocked, and organized—including counters, dining area, beverage stations, and condiment areas.Wipe down surfaces and tables regularly; empty trash bins and restock napkins, utensils, and takeout packaging.Monitor dine-in guests to ensure they have what they need and assist with table clearing and resets as needed.Participate in daily FOH checklists and side work responsibilities as assigned by the GM or Shift Leader.Team Collaboration & CommunicationCommunicate clearly with kitchen staff, delivery leads, and shift leaders to ensure smooth service and accurate orders.Alert management immediately to guest complaints, service delays, or POS issues.Support your teammates across FOH and BOH when needed—whether prepping sauces, restocking supplies, or helping during a rush.Uphold all Sophie’s hospitality standards through positive energy, professionalism, and a guest-first mindset.Qualifications & Skills6 months to 1 year of experience in a guest-facing role, preferably in food service, retail, or hospitalityFluent in English; Spanish language skills are a plusStrong communication and interpersonal skills—friendly, respectful, and professionalAbility to stay calm and composed in a fast-paced environmentAccurate and efficient at handling orders, payments, and product knowledgeBasic math and POS skills for handling cash and credit transactionsAttention to cleanliness, food handling, and appearance standardsWillingness to learn and take feedback—positive attitude is keyMust be eligible to work in the United States and at least 18 years oldMust be able to stand for extended periods and lift up to 25 lbs as neededWork Environment & Shift StructureThis position is fully on-site at one of our high-volume NYC locations. You’ll work on your feet in a fast-moving environment, especially during lunch and dinner rushes. Teamwork, composure, and a sense of urgency are critical. FOH Team Members rotate between register, beverage station, dining room support, and expo duties as needed throughout the shift.Shifts may include morning prep, mid-day peak, or evening closeout responsibilities. Weekend and holiday availability is required based on store traffic and staffing needs.Growth & EvaluationPerformance reviews will be based on:Order accuracy and ticket timesGuest satisfaction and professionalismCleanliness and attention to FOH standardsTeamwork and reliabilityAttendance and punctualityAdvancement opportunities include:Phone + Digital Order LeadShift LeaderGeneral ManagerAbout Sophie’s Cuban CuisineAt Sophie’s Cuban, we treat our team and guests like family. We are passionate about sharing authentic Cuban flavors and friendly hospitality with every person who walks through our doors (or orders for delivery). If you’re enthusiastic, organized, and enjoy making people feel welcome, we invite you to join the Sophie’s Cuban Cuisine team. As a FOH Team Member, you’ll help keep the rhythm of the guest experience moving smoothly while proudly representing a brand built on warmth, tradition, and great food.--An artificial intelligence tool that may be considered an Automated Employment Decision Tool (AEDT) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:The candidate’s ability to perform the tasks in the available job role.The candidate's self-rated skill proficiency.The candidate’s fit for this job posting.The use of AI technology is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired.