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Description Job Description:Title:OperationsSupervisor - Commercial LinesWork Mode:Remote (Southeastern US only)| Location/Supporting:Longwood, FL| Book Focus:GeneralPlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: /locationsAbout the Role: The Operations Supervisor - Commercial Linesis responsible fordirect leadership andday-to-dayoversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures,maintainingservice excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business.Key Responsibilities:Performance Standards:Monitor productivity, efficiency, quality, and service standards.Culture Promotion: Promote IOA culture and support team engagement.Professional Development:Support ongoing staff training and development.Succession Planning:Develop future branch operations leaders.Direct Staff Management:Lead Account Management staff and provide coaching and guidance.HR Management: Ensure compliance with HR policies and processes.Recruitment and Onboarding:Participatein hiring, interviewing, and onboarding.Performance Communication:Deliver evaluations andmaintaintransparent communication with leadership.Workflow Management:Assign and balance workloads to ensure service continuity.Operational Process Excellence:Implement and enforce processes and best practices.Data Analysis:Monitor and interpret performance data andtake actionas needed.Data Integrity:Maintainaccuratedata across agency and carrier systems.Account Management:Manage an assigned book of business.Technical Support:Serve as a subject matter expert for coverage and service questions.Client Relationship Management:Manage client relationships and support renewals and service needs.Policy and Service Administration:Oversee policy administration, placement, billing, claims support, anddocumentation ofaccuracy.Renewal and New Business Execution:Lead or support the full renewal and new business process.Service Excellence:Deliver excellent service and proactivelyanticipateclient needs.Culture Promotion:Promote IOA culture and improve engagement.Policy Compliance: Stay updated on company policies and procedures.Champion IOA Values: Demonstrateintegrity and leadership.Ideal CandidateQualifications:5+ years ofindustry experience;or 7+ yearsof sales,marketingor relationshipmanagementexperienceThorough knowledge of insurance brokerage and client needsRequired active licensingProfessional designationspreferredStrong analytical, problem-solving, and decision-making skillsExceptional customer service,communication,multitasking, and organizational skillsProficiencyin MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)What We Offer:Competitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentWhat to Expect(Application Process):30-Minute Phone Screen, Online Assessments, and Interview(s)Salary RangeThe expected pay range for this position is 105-125K annually, depending on experience, relevant skills, and geographic surance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.