Job Title

Title: Business Support Analyst Duration: + months contract Location: One Citizens Bank Way Johnston RI Job description: With a limited degree of supervision incumbents are responsible for providing clerical, analytical and operational support to the business functions within the organization such as filing and data entry. Additionally, she / he may also assist with the generating of reports and provide insights to support decision making and business strategys. Incumbents in this role act as a clerical support resource which can be utilized across any of the administrative functional areas at any time. Additionally, she / he may act as an informal resource for associates with less experience. Typically, they also perform nonsecretarial administrative tasks. Responsibilities: The incumbent is responsible for analyzing existing business processes and workflows to identify areas for improvement. Additionally, the incumbent is responsible for data analysis and reporting, which includes identifying trends, patterns, and opportunities for process optimization based on data trends. The incumbent is also responsible for documentation and communication, which entails developing and maintaining process documentation, standard operating procedures, and user manuals. Additionally, the incumbent is responsible for issue resolution and support, which includes provide support and assistance to stakeholders and endusers in resolving operational challenges. Lastly, the incumbent is responsible for engaging in continuous improvement, which includes monitoring and evaluating the effectiveness of implemented improvements and suggest adjustments as needed.