Job Title

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Bookkeeping: keep accurate records of all hotel guest account information Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Handle customer complaints as necessary Connect with the housekeeping department to ensure guest accommodations are ready Qualifications:Has previous experience or working knowledge of Microsoft Office and reservation management systems Must have graduated high school, received a GED or equivalent 1+ year of hotel industry experience or related job preferred Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills Comfortable taking telephone calls and mitigating stressful situations About CompanyDiscover comfort in the Windward Business District, five minutes from Alpharetta and near local restaurants and businesses. You’ll be within 15 minutes of the Avalon shopping district, Wills Park, the Equestrian Center, and Ameris Bank Amphitheatre shows.