Job Title

Description Our client is currently looking for a Desktop Support Specialist that will provide reliable, high-quality desktop support services for their 100+ field offices nationwide. The ideal candidate for this position is a reliable, adaptable, thought-leading IT Desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate excellent customer service relationships with a focus on collaboration and direct communication with end users, Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments. Responsibilities u2022 Troubleshoot issues with PCs, monitors, printers, and other related IT equipment u2022 Coordinate with smart hands vendor to provide on site support and hardware repair at remote locations. o Providing direction to onsite tech by outlining the problem and what is expected of the tech while onsite o Collecting and analyzing photos and data provided by the tech o Driving the solution and ensuring that the issue is completely resolved u2022 Image, prep, ship and track laptops and desktops and accessories u2022 Maintain asset inventory of devices throughout their lifecycle u2022 Maintain incident & task tickets in ServiceNow adhering to defined SLAs u2022 Provide exceptional service to all users both in person and remote u2022 Create and update knowledge base articles and documentation used by the team and technical service desk u2022 Partner with various teams within IT and other departments to solve cross functional issues u2022 Provide training and assistance to users as needed Skills: u2022 Experience as a desktop support technician or equivalent u2022 Troubleshooting workstation/user accounts with o Active Directory/Entra ID, Azure MFA, Intune, SCCM u2022 Experience performing software installation, diagnostic and upgrades u2022 Hardware troubleshooting skillset across laptops desktops tablets printers and more u2022 Excellent vertical and lateral thinking u2022 Time management skills u2022 Clear written and verbal communication u2022 Customer first mindset u2022 AV knowledge and troubleshooting skills u2022 Experience with incident management/ticketing system u2022 Ability and willingness to quickly learn and adapt to new technology and processes Additional Skills & Qualifications IT certifications or equivalent of education preferred Job Type & Location This is a Contract position based out of Syracuse, NY. Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Syracuse,NY. Application Deadline This position is anticipated to close on Apr 25, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.