Job Title

Help Desk Support TechnicianPosition Overview The Help Desk Support Technician provides frontu2011line technical support and outstanding customer service to end users. This role is responsible for responding to inquiries, diagnosing issues, and delivering accurate, timely solutions related to computer systems, hardware, and software. Support is provided primarily through phone and messaging channels in a highu2011volume environment. The technician will document all interactions, follow established procedures, and collaborate with internal teams to ensure a positive support experience. Key Responsibilities + Deliver exceptional customer service and build positive relationships with end users. + Respond to incoming support requests, diagnose issues, and provide clear, effective solutions. + Meet or exceed performance goals related to call handling, availability, and quality. + Maintain upu2011tou2011date knowledge of organizational processes, services, and support procedures. + Document all interactions, troubleshooting steps, and resolutions in the appropriate systems. + Follow up with users to confirm issue resolution and ensure satisfaction. + Identify opportunities to improve helpdesk processes and contribute to team initiatives. + Collaborate with internal support groups to ensure seamless issue resolution. + Perform additional duties as assigned. Required Skills & Experience + Minimum of one year of IT support or service desk experience (professional, academic, or internship). + Strong verbal communication skills and the ability to assist users of varying technical levels. + Ability to troubleshoot issues using available resources and reference materials. + Ability to remain professional and composed when assisting frustrated users. + Comfortable working with headsets and sitting for extended periods. + Familiarity with general office applications and internet navigation. Preferred Skills + Experience in customeru2011facing or highu2011volume support environments. + Ability to resolve complex issues quickly and accurately. + Strong documentation and organizational skills. + Customeru2011focused mindset with the ability to deu2011escalate challenging interactions. + Relevant certifications are a plus but not required. Job Type & Location This is a Contract position based out of Columbus, OH. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Columbus,OH. Application Deadline This position is anticipated to close on Apr 29, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.