Job Title

Overview The Welcome Desk Associate is responsible for fostering a warm, inviting experience for our guests and patrons, creating an environment for exceptional guest experiences. This position will also provide general administrative support, including selling and verifying membership program registrations through the CCMS/POS/Traction Rec system, communicating membership plans and available programs, providing facility information as requested, answering and routing incoming phone calls, opening/closing the safe and Kiosks (when scheduled), and contacting members whose membership has lapsed. Responsibilities The duties listed below are the primary duties of this position but are not all the duties that may be required. The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role. Member Services u2022 Provide excellent guest service to the community by ensuring all guests, clients, and members receive prompt, courteous service in accordance with established Camden Kroc Welcome Desk policies and procedures.u2022 Maintain awareness of all Kroc Center programs to share relevant information with guests and customers.u2022 Ensure current information and promotional material is always available and visible in the Welcome Desk area so that members, guests, and potential members always have access to needed information.u2022 Respond promptly to membership account inquiries.u2022 Receive and manage incoming telephone calls, emails, and inquiries in a friendly, professional manner. Direct telephone calls to the appropriate program and/or staff member in a timely manner.u2022 Maintain cleanliness and orderliness of the Kiosk/POS stations. Keep sales area clean and neat.u2022 Review Membership Change forms and enter form data into CCMS/Traction Rec accurately & in a timely manner.u2022 Assist with community tours and information sessions geared towards members and potential clients.u2022 Handle cash, credit card, and/or check transactions, make change, and operate Kiosk/POS software.o When scheduled, open and close the safe and Kiosks for other Welcome Desk Associates.o Secure the Kiosk/POS area at the open and close of each shift.o Properly input all sales and data into the Kiosk/POS System.o Complete necessary paperwork for bank deposits at end of shift.u2022 Ensure steps are followed for membership background checks.u2022 Review and update key account and personal information, as needed. Safety u2022 Use established procedures to follow up with members with delinquent accountsu2022 Ensure steps are followed for membership background checks.u2022 Be proficient in reviewing and updating account and personal information, as needed.u2022 Use established procedures to follow up with members with delinquent accounts.Safety Administration u2022 Observe all federal, state, local, and Salvation Army safety regulations.u2022 Attend to accidents and injuries according to policy.u2022 Generate legible and accurate accident and incident reports as required and forward to appropriate personnel in the time frames prescribed.u2022 Ensure guest safety by immediately rectifying and reporting any potentially unsafe conditions to supervisor or security.u2022 Help de-escalate membership/clients concerns and work with security department when necessary to handle delicate matters that arise.u2022 Coordinate response and provide direction to members in emergency situations.u2022 Report any suspicion of child abuse to the appropriate supervisor and Child Protective Services.Administrationu2022 Regularly check email to ensure that recently released information and communications concerning programs, special events, etc., is received and shared with staff.u2022 Provide administrative support as needed, to include filing, data entry, and mailing.u2022 Provide general support for various events and program services, as needed.u2022 Attend all staff meetings as assigned and required.u2022 Adhere to Camden Kroc Center operations policies and procedures.u2022 Perform related duties as assigned. Qualifications u2022 High School Diploma or GED equivalency.u2022 Previous sales or customer service experience required.u2022 Ability to communicate effectively with guests, staff, and members of the community.u2022 Bilingual Spanish/English preferred.u2022 Must demonstrate a love for people, aptitude for problem-solving, and an ability to remain calm and hospitable regardless of the circumstances.u2022 Must demonstrate good judgment, resourcefulness, flexibility, and strong attention to detail.u2022 Must maintain confidentiality.u2022 Must thrive in a team-oriented work environment.u2022 Ability to work well in a multi-paced work environment (sometimes very busy, other times very slow), while maintaining composure under pressure.u2022 Proficient in Office applications, with strong data entry and typing skills. Must be able to effectively use new software programs with training.u2022 Regularly required to stoop, bend, crouch, and lift up to 25 pounds. Job LocationsUS-NJ-Camden Job ID 2025-14004 Category Member Services Compensation 15.50 Type Regular Part-Time