Job Title

Summary:u00a0The Administrative Assistant -- Employee & Guest Services is a key member of the Employee Experience Team and serves as the first point of contact for employees, guests, and external partners. This roleu00a0is responsible foru00a0deliveringu00a0a high levelu00a0of customer service while supporting daily operations at the Support Center.u00a0The ideal candidate is highly organized, service-oriented, and proactive, with the ability to manage multiple priorities in a fast-paced environment. This position also supports administrative functions,u00a0facilitiesu00a0coordination, and employee experience initiatives to ensure a welcoming, efficient, and well-maintained workplace.u00a0Essential Functions:Front Desk & Guest Servicesu00a0- Greetu00a0and welcome employees, guests, and vendors in a professional and friendly manneru00a0- Determineu00a0the purpose of each visit and notifyu00a0appropriate personnelu00a0- Manage visitor access, including issuing badges and ensuring compliance with security protocolsu00a0- Maintain a clean, organized, and welcoming reception andu00a0common areau00a0environmentu00a0Call Management & Communicationsu00a0- Manage incoming calls through an automated call routing system (IVR/call tree)u00a0- Answer and direct calls efficiently, providingu00a0accurateu00a0information and routing inquiries tou00a0appropriate departmentsu00a0- Monitor shared communication channels (phone, email, Teams) and ensureu00a0timelyu00a0responsesu00a0Administrative & Operational Supportu00a0- Prepare reports, presentations, and training materialsu00a0- Process and code invoices; coordinate with Finance and external vendorsu00a0- Support Employee Experience programs, events, and internal initiativesu00a0- Assistu00a0with data entry, recordkeeping, and basic data auditingu00a0Office & Facilities Coordinationu00a0[]{style=