Job Title

Center Operations Director - Concentra LMG Fern ValleyLocation US-KY-LouisvilleJob ID 364918 Pos. Category Medical Center - Leadership Pos. Type Full Time Recruiter : Full Name: First Last Simone Mason OverviewCenter Operation DirectorLocation: Concentra Louisville Metro Governmnet Wellness Center - Fern Valley Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.Responsibilities- Support day-to-day execution of the medical m odel by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure- Work with clinicians to support staff competency regarding all patient care needs- Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety- Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net- Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership- Work with leadership to identify gaps and implement process improvement to ensure optimal patient care- Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care- Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience- Monitor center status, provide wait time communication, perform