Job Title

Library PC/ Senior Network Maintenance Technician Print ( Apply ufeff Library PC/ Senior Network Maintenance Technician Salary $32,000.00 - $48,700.00 Annually Location Michigan, MI Job Type Certified-Regular Civil Service Job Number 1 Department Detroit Public Library Opening Date 04/15/2026 Bargaining Unit 0100-Association of Professional and Technical Emp + Description + Benefits + Questions Description General Purpose: Under general supervision, oversees and coordinates computer installation, maintenance, and upkeep of all computers and the network for the Detroit Public Library (DPL) including all branch locations, to meet user needs and to maximize remote computing, telecommunications, or transmission capabilities. Examples of Duties Primary Duties & Responsibilities: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. + Ensures all daily network support is functioning for the Library network including Main, Branches, and the Library Services building; monitors and troubleshoots network connectivity; and oversees compliance with industry and Library standards. + Develops and implements appropriate procedures and systems for monitoring the health and performance of the network; assists in the development of back-up and disaster recovery plans for systems and networks; and assists in the resolution of system or network security issues. + Creates images for workstations and updates software as needed and scheduled; develops and tests computer images for the public and staff computers. + Reviews work orders and read e-mail work requests and schedules work day as appropriate; documents and tracks work progress and completed work; outlines any issues/problems not solved for further analysis and completion. + Sets up and configures servers for installing at various branch locations. + Troubleshoots faulty computers; checks warranty coverage; if no longer under warranty; tests parts and removes any salvageable parts. + Assists with the implementation of long and short range solutions to improve the network; shares ideas, skills and knowledge formally and informally with other IS staff; recommends computer products or software for purchase; and develops, tests and documents computer repair and maintenance procedures. + Provides support to the Library u2013 Director, Information Systems on matters as directed; participates on a variety of committees as assigned; prepares and presents reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; ensures processes, policies and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Library policies and procedures, rules and regulations. + Ensures an environment of customer-responsive services, providing customer-responsive service and handling customer service issues. + Performs other duties as assigned or required Minimum Qualifications Education and Experience: Associateu2019s Degree or Technical Certification in Telecommunications, Computer Science, or related field and five years of experience repairing and maintaining Intel-based computers and troubleshooting networks; preferably in a multi-sited public service setting; OR an equivalent combination of education and experience. Supplemental Information Required Licenses or Certifications: u00b7Must possess a valid State of Michigan Driveru2019s License. u00b7Cisco Networking Certification may be required within six months of hire. Required Knowledge of: u00b7Windows Servers, how to create accounts, set security, and set up profiles for users. u00b7TCP/IP and networking protocols. u00b7Principles and practices of computer science. u00b7Network systems administration processes and procedures. u00b7Network administration tools, security tools and virus filters. u00b7E-mail systems and wireless networking. u00b7Other pertinent federal, state, and local laws, codes, and regulations. u00b7Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases. u00b7Public library operations, services, and policies. u00b7Customer service standards and procedures. Required Skill in: u00b7Interacting with people of different social, economic, and ethnic backgrounds. u00b7Performing and coordinating a variety of network functions for a large multi-sited library system. u00b7Creating accounts and setting security and profiles for users. u00b7Conducting network maintenance and troubleshooting network problems and repairing them. u00b7Interpreting variance reports and resolving connectivity and congestion problems as they impact services provided. u00b7Meeting deadlines and adapting to unexpected changes and interruptions in the workflow and in individual assignments. u00b7Working cooperatively and serving the staff and community. u00b7Responding to inquiries in effective oral and written communications. u00b7Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports. u00b7Establishing and maintaining effective working relationships with Library and department staff, board members, outside agencies, and the general public. Physical Demands / Work Environment: u00b7Work is performed in a standard library environment. u00b7Subject to sitting, standing, walking, bending, reaching, and lifting of objects up to 50 pounds. EMPLOYMENT BENEFITS The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following: HEALTH + Medical - Eligible for hospital, surgical, and prescription drug benefits. + Dental + Vision INSURANCE + Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. + Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement. PAID TIME OFF + Sick Leave + Vacation + Holidays OTHER LEAVE BENEFITS The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave, RETIREMENT BENEFITS City Employees Retirement System As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after: u2022 Completion of thirty (30) years of service; - At age sixty (60) if you have at least ten (10) years of service, or - At age sixty-five (65) with eight (8) years of service. u2022 In the event of disability, other eligibility rules apply); - An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; u2022 Employees are vested after ten (10) years of service, regardless of age. ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions. Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit. 01 Copy OF [How many years experience do you have using information technology desktop tools, business applications, and/or systems analysis] + No Experience + up to 6 Months + 6 Months - up to 12 Months + 1 Year - up to 2 Years + More than 2 Years - 3 Years + More than 3 Years 02 How many years of experience do you have working with Computer Maintenance Management Systems. + 0-2 years + 3-5 years + 6 or more years Required Question Employer City of Detroit Address Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226 Website Apply Please verify your email address Verify Email