Job Title

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companyu2019s success. As a Operations Specialist Senior within PNC's Asset Management Group - Operations organization, you will be based in Pittsburgh, PA. Job Summary: The Senior Operations Specialist within the AMG Operations organization is responsible for supporting daily operational, accounting, and transaction based activities across multiple client accounts. This role requires prior experience within AMG Operations or CLO Operations, strong accounting fundamentals, and the ability to manage time sensitive deliverables in a regulated banking or financial services environment. The ideal candidate demonstrates attention to detail, strong communication skills, and the ability to review, process, and approve transactions while meeting strict service level agreements (SLAs). Work Schedule: u2022 Hybrid: 2-3 days per week in office u2022 Hours: 7:15 AM u2013 4:00 PM EST Key Responsibilities: u2022 Process daily transactions u2022 Requests received via email u2022 Recurring monthly fixed payments u2022 Process wires and checks received through FedEx, UPS, and USPS u2022 Balance month end reporting for various clients, including single pool and multi pool accounts, within established SLA timelines u2022 Prepare and email completed monthly reports to officers and clients u2022 Review and approve daily accounting entries and month end balancing completed by teammates u2022 Review, track, and report requested checks for: Sub accounting clients, FFCG clients, Shared DAF clients u2022 Retrieve, review, process, and deliver letters, invoices, and checks to the mailroom u2022 Review and process morning reporting for sub accounting and shared DAF accounts u2022 Deposit incoming checks into designated deposit accounts using the DOS system u2022 Monitor and manage the department group mailbox u2022 Process and review end of day unit transactions u2022 Assist with training and knowledge sharing for new or existing staff as needed u2022 Support operational efficiency and compliance within AMG Operation Required Experience & Skills: u2022 Prior experience in AMG Operations or CLO Operations (required) u2022 Accounting background with demonstrated operational accounting knowledge u2022 Experience within the Banking or Financial Services industry u2022 Proficiency with Microsoft Office applications (Excel, Outlook, Word) u2022 Strong written and verbal communication skills u2022 Excellent time management and organizational skills u2022 Ability to manage multiple priorities and meet strict deadlines u2022 High attention to detail and accuracy Preferred Qualifications: u2022 Bacheloru2019s Degree u2022 AM Trust experience u2022 Prior experience supporting sub accounting or trust related operations u2022 Experience reviewing and approving peer work in an operational setting PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description + Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures. May have specific responsibility for one or multiple specialized products or functional areas. + Identifies and addresses exceptions. Serves as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. Interacts with external customers to complete transactions. + Ensures the appropriate materials and documentation are available to complete transactions. + Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and drives implementation. Serves as a subject matter resource for process improvement projects. Trains and onboards new hires. + Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. Participates in risk mitigation activities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP) Competencies Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures Work Experience Roles at this level typically require a university / college degree with Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include u201caccommodation requestu201d in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say