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This job was posted by : For moreinformation, please see: City of Wichita is NOT an E-Verify Employer.Distinguishing Features of WorkIf you are looking for an opportunity to be a vital member of aninnovative and customer focused organization where you can use yourexpertise to help take our Library services to the next level and make adifference in the lives of people every day; you may be just the personwe are looking for The Wichita Public Library has an immediate openingfor an energetic, service-minded Library Resource Officer. The LibraryResource Officer will provide operational oversight related to thesafety and security of library customers, staff, and building assets forthe Wichita Public Library system. This includes being trauma-informedand community service oriented. Success in this position looks likeawareness of public library services, management of customer user oflibrary spaces, and customer referrals to community partners whoseservices can assist with access to housing, healthcare, and socialservices.This position reports to the Support Services Division Manager and isresponsible for the weekend oversight of spaces and providing necessarysupport to staffat the Advanced Learning Library to provide a safe,inclusive, and secure community space, for both customers and staff. Inaddition to managing spaces and use at the Advanced Learning Library.This position requires a people-first orientation, recognizing the widerange of needs of customers and adapts approaches tononconfrontationally correct and de-escalate customer behavior. Thisposition will proactively engage with customers who appear to bestruggling with any number of barriers and will encourage connectionswith area partners who can further assist.- An innovative problem solver and change maker: You will lead improvements to the Wichita Public Librarys security model and fair and equitable behavior and enforcement of policies.- An outstanding communicator and collaborator: You will make meaningful connections with Wichitas diverse community and staff.- Familiar with Wichitas diverse populations and resources: You will be supporting staff in resolving crisis situations within the Wichita Public Library.- Resilient and skilled in resolving conflict: You will manage interpersonally strained and crisis situations to support a safe, welcoming community space.- Empathetic and passionate: You will support staff in the most challenging part of their job in der to support the needs of the Wichita petencies Desired:- Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace.- Decision Making: Choosing optimal courses of action in a timely manner.- Professional & Technical Expertise: Applying technical subject matter to the job.- Adaptability: responding positively to change and modifying behavior as the situation requires.- Establishing Credibility: Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others.- Handling Stress: Maintain emotional stability and self-control under pressure, challenge, or adversity.- Listening: Fully comprehending spoken communication.- Oral Communication: Engaging effectively in dialogue.- Handling & Resolving Conflict: Managing interpersonally strained situations.- Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of other in different situations.Posting may close at any timeExamples of Work PerformedActs as a public service resource by engaging with library customers toprovide day to day behavior support.Serves as primary role for monitoring and address ng the safety andsecurity of library spaces are used and ensures the overall customerexperience supports the Librarys mission.Exercises good judgment and can physically handle unruly individuals.Acts as a service resource by engaging with library customers to providesupport for the effective use of the library by everyone who visits.Ensures Library and City safety policies, procedures and practices areenacted.Establishes and maintains effective relationships with all customers whouse the library.Identifies and engages with individuals who may benefit from socialservice support through outreach, direct observation, or referral byLibrary staff.May develop, coordinate, deliver, and evaluate departmental public andstaff programs and trainings as appropriate to ensure safety andsecurity knowledge is up to pletes incident reports and oversees an incident management database.Provides services to internal customers in person, on the phone, andonline; primary external customer service will be in person.Brings matters of public concern regarding waste, inefficiency,corruption, discrimination, and safety to the attention of managers.