Job Title

This job was posted by : For moreinformation, please see: a comprehensive range of transactional duties to serve membersacross all channels-in-person, phone, and digital solutions. Build newmember relationships while strengthening existing ones to create anexceptional member experience. Accurately maintain financial records andprovide a variety of member savings, share draft/checking and creditaccount transactions in accordance with credit union policies andprocedures. This role requires strong communication skills toeffectively engage with prospective and current members, whilepositively representing the credit union and consistently demonstratingour FIRST values.Essential FunctionsReasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.1. Welcome members to the credit union with a friendly, respectful, and professional approach, providing timely, accurate, and efficient service to ensure a positive experience.2. Receive and process share drafts, checks, and cash for deposits into member accounts. Verify amounts, ensure proper endorsement, and accurately enter transactions into system records. Provide support with mail and email transactions as needed.3. Cash share drafts/checks, process withdrawals, and disburse funds after verifying member identification and account balances.4. Maintain an up-to-date and comprehensive knowledge on all credit union products and services along with comprehensive knowledge on all related policies, procedures, rules and regulations, including robbery procedures.5. Promote, explain, refer, and cross-sell other credit union services such as electronic services, credit and debit cards,accounts, and loans.6. Receive/process consumer loan, credit card, home loan, and other payments, and ensure the payments match balances due and are accurate when posting to the system. Generate/provide member receipts.7. Place holds on accounts for uncollected funds.8. Prepare, count, and package coin and currency for courier shipment.9. Reconcile cash drawer or recycler at the end of each day by comparing the physical cash total to the computer-generated balance sheet. Investigate and resolve any discrepancies and promptly report any unresolved differences to the manager.10. Process night drop & mail deposits/payments daily to member accounts, ensuring all information is accurately recorded in accordance with established policies and procedures.11. Assists in completing daily opening and closing procedures to ensure security and compliance with established polices.12. Conduct outbound communication with existing members for follow-up, cross-sell opportunities, promotional offers, and campaign engagement.13. Scan daily work, perform such other teller functions that might be needed from time to time, and assist others to complete tasks and work assignments.14. Ensure teller station is properly stocked with necessary supplies to support efficient daily operations.15. Troubleshoot and resolve member concerns in a timely manner.16. Ensure compliance with all internal controls and established policies and procedures.17. Complete required training curriculum as identified by management and/or Organizational Development to attain Member Service Representative title within expected time frame.18. Comply with the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).Competencies1. Outstanding member service orientation.2. Strong numeric ability.3. Accuracy and attention to detail.4. Computer proficiency.5. Stress management/composure.6. Good listening and communication skills.7. Honesty and inte rity.8. Teamwork.Supervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis job operates in a branch setting. This role routinely usesstandard office equipment such as computers, phones, photocopiers,filing cabinets, cash recyclers, ATM, Instant Issue, cash advancemachines, multi-function machines, and video. Physical presence in thebranch setting is required.Physical DemandsThis position requires manual dexterity, the ability to lift and/ormove up to 25 pounds. This position requires bending, stooping orstanding as necessary.Position Type/Expected Hours of WorkAbility to work flexible schedule Monday through Friday, 7:45 a.m. to6:30 p.m.TravelPeriodic travel to other FCU locations may be required.