Job Title

ResponsibilitiesJob Summary: As a Cake Decorator, you'll apply proper decorating techniques and maintain quality of products by following guidelines. You'll prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.Key Responsibilities & Essential Functions:• Customer Service:Provides superior customer serviceTakes cake orders from customers by telephone or in person, with a high level of accuracyAnswers customer questions regarding products; assists them with selectionsUses suggestive selling techniques to meet customer needs and build department sales• Production:Applies proper decorating techniques for each item, according to visual training aids (VTAs) to produce quality cakes and pastriesWrites on cakes with icing on requestReads / executes daily production list through cake flowEnsures quality control of all products before sending to sales floor per VTAsEnsures cake product reaches the showcase and tables at prescribed times• Food Service:Prepares, packages, and merchandises fresh product effectivelySlices, packages, labels, and rotates productsRecords production and shrink to aid in production planning• Food Safety:Maintains sanitation in work areaComplies with H-E-B food safety and sanitation standardsComplies with department / Store operating proceduresOperates / maintains all equipment properlyQualifications & Key Requirements:Work Experience:1+ years of experience - Required Knowledge/Skills/Abilities:Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - RequiredStrong customer service skills - RequiredCommunication and interpersonal skills - RequiredReading and writing skills - RequiredPlanning and organizing skills - RequiredEducation:HS Diploma or GED or equivalent - RequiredLicenses/Certifications: Completion of Company Orientation - Required Safety training - Required eCommerce Online Ordering training upon hire Upon Hire - RequiredPhysical Demands & Working Conditions:Function in a fast-paced, retail environment, in detailed and precise tasksWork with Customers, staying attentive to their needsConstantly stand, reach at waist, graspOccasionally walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skillsOccasionally be exposed to wet, cold, hot conditions, and loud noiseDemonstrate the ability to lift up to 40 lbsDemonstrate the ability to manage in excess of 25 lbsWhile there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.Last revised: 10/1/2018