Job Title

The Finance Operations Business Partnership (BP) team is seeking a Sr. Program Manager who will be a key member of the Global AWS BP team. This individual will be responsible for driving AWS order to cash (O2C) performance. In this role, you will responsible for developing and maintaining operational and business metrics and targets, assessing priority areas for the business, driving global operational reviews, as well as owning improvements to achieve targets. As a business partner, you will work daily alongside Accounts Receivable, Service Centers, AWS Sales, Finance, Legal, Customer Service, Customers, and other operational groups at all levels in a global environment. Complex problem solving, program and change management, and analytical skills are required to manage multiple high visibility priorities in a fast-paced environment with ambiguous situations.Key job responsibilities- Define/assess key performance indicators - develop operational and business metrics and service level agreements for programs and processes, and track delivery against global objectives.- Lead business case development, collate inputs, and challenge assumptions, on performance drivers and projections from stakeholders- Develop and maintain effective partnership between Finance Operations, and O2C stakeholders.- Identify and drive opportunities for improved cash flow, margin or productivity improvements related to vendor payments and receivables.- Support operational escalations effectively to ensure root cause analysis and effective problem resolution.BASIC QUALIFICATIONS- 7+ years of tax, finance or a related analytical field experience- 7+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)PREFERRED QUALIFICATIONS- 5+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- Experience in accounts receivable or account payable- Experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python)- Experience delivering results for large, cross-functional initiatives/projectsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.