Job Title

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United StatesTerrain is growing and opening a new location in Wayland, MA! We are looking for a Department Manager to join this team. Interested? Apply now!The Department Manager directs the service and selling to achieve an engaging and inspiring store environment. This can include the development of others, collaborating with key partners, and supporting store operations and visual needs.Customer ExperienceLeads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goalsProvides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and selling experienceTeaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell and clienteleSupports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagementLeadership + Team ManagementOversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and salesSupports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growthUtilizes brand resources to champion employee development and support initiatives such as employee recognition and team building activitiesVisual + Business OperationsContributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placementand stock levelsTakes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention effortsSupports product flow processes which includeshipment receipt, processing, tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standardfor omni organization if followedCommunication + RelationshipsContributes to an inclusive environment by helping amplify all voices, actively seeking and advocating different perspectivesFacilitates the sharing of product knowledge, brandmessaging, and store priorities though daily touch points with the teamSets individual sales goals and selling expectations to cultivate a collaborative selling environmentProvides insights related to the customer and staff experience and communicates feedback to the Store ManagerTerrain brand fan2+ years retail leadership experienceStrong merchant skills and a history of delivering financial resultsAbility to work flexible hours to meet the store needs, including nights, weekends, and holidaysURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/storesUSD $50,000.00 - USD $50,000.00 /Yr.