Job Title

Job Description The Levy Library is seeking a part-time Access Services Library Assistant who will assist with the daily operations at the circulation services desk. Duties include assisting students, faculty, and staff in person, over the telephone, on chat, and via email by answering directional and basic reference questions, resolving access and account issues, and troubleshooting common problems related to library resources, equipment, and technology. Responsibilities also include creating and updating library accounts; checking in/out library materials; re-shelving materials and maintaining technology, equipment, and library spaces; updating resource records and holdings in the ILS and related databases; and opening/closing the library. This position is fixed at 22.5 hours per week. It includes two required closing shifts and three daytime shifts, with flexibility to cover opening shifts as needed for staff time off. Qualifications Education Requirements + High School diploma or GED. Experience Requirements + Must be able to work evenings and weekends and some holidays. + One (1) year experience in a customer facing role is preferred. + Demonstrated strong customer service skills, good listening skills, patience when dealing with patrons. + Proficient in Windows operating systems and commonly used productivity software such as Microsoft Excel, Microsoft Office 365, and Adobe products. + Demonstrated internet research skills and the ability to direct users to relevant resources and services. + Sound judgment about when to respond and when to refer patrons and/or questions to a librarian or supervisor. + Ability to interact professionally with students, faculty and staff. + Strong written and verbal communication skills, with the ability to draft clear and concise emails, craft effective chat messages, and handle phone conversations professionally and responsively highly preferred. Collective bargaining unit: SEIU 1199-MSH SEIU 1199 at Mount Sinai Hospital, 876 - Levy Library - ISM, Icahn School of Medicine Responsibilities + Serves as the first point of contact for library users via email, chat, and phone, providing clear, professional support, and referring inquiries to the appropriate person, division, or department as needed. + Provides basic troubleshooting support for patrons using laptops, copiers, scanners, and computers. + Receives requests from the library system and searches and processes materials requested. + Checks library materials in/out and maintains library accounts. + Updates statistics and records on library systems. + Re-shelves library materials and equipment. + Maintains a clean and orderly space in the library. + Performs general maintenance on library equipment, including wiping down equipment and furniture as needed. + Opens and/or closes the library; may work the evening and weekends. + Performs related duties and responsibilities as assigned/requested by supervisors. + Must be able to lift and carry 20 pounds. About Us Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinaiu2019s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time u2014 discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patientsu2019 medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high