Job Title

ResponsibilitiesJob Summary: As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.Key Responsibilities & Essential Functions:• Customer Service:Provides superior customer serviceTakes orders from customers by telephone or in personAnswers customer questions regarding products and assists them with selections• Food Service:Prepares, packages, and merchandises fresh productSlices, packages, labels, and rotates productsScans in items on Telxon for productionAssists in technical areas as needed• Sales:Merchandises product effectivelyUses suggestive selling techniques to meet customer needs and build department salesMakes regular announcements related to freshly-produced items, and to increase sales• Food Safety / Sanitation:Cleans and sanitizes display cases; properly operates / maintains equipmentComplies with H-E-B food safety and sanitation standardsComplies with departmental SOPs and store operating procedures• Additional Department-Specific Responsibilities:Aguas:Peels, cuts, and chops fresh fruits and vegetablesPrepares fresh specialty drinks and food products specific to the Aguas department• Floral:Designs floral arrangements; provides a variety of fresh, quality productsDesigns and executes merchandising programsTracks seasonal record when appropriate• Market:Cuts, trims, and prepares meat for service meat counter and self-service counterEnsures proper product rotation and storageMaintains coolers and freezersWeighs, prices, and packages selectionsOperates power meat prep and process equipment• Produce:Stocks and rotates product to ensure freshnessAssists floral department when neededCommunicates product knowledge to customers by explaining and providing samplesCuts, wraps, and prices produce to be placed on sales floorMaintains signing program• Seafood:Knowledgeable about various fish and shellfishWeighs, prices, and packages selectionsMaintains coolers and freezersQualifications & Key Requirements:Work Experience:Knowledge/Skills/Abilities:Customer service and communication skills - RequiredComputer systems knowledge (Telxon, ACR, label machine) - RequiredStrong customer service skills - RequiredCommunication and interpersonal skills - RequiredReading and writing skills - RequiredPlanning and organizing skills - RequiredEducation:HS Diploma or GED (or equivalent) - RequiredLicenses/Certifications: Completion of Company Orientation and Safety Training - RequiredPhysical Demands & Working Conditions:Function in a fast-paced, retail environmentWork with Customers, staying attentive to their needsPerform the following, based on your DepartmentMarket:* Constantly* reach at waist* Frequently stand, walk, pivot, push / pull arms, grasp, cervical flexion* Frequently be exposed to wet, cold conditions* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements* Occasionally be exposed to hot conditions, ambient temperatures, loud noise* Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs**Seafood:* Constantly* reach at waist* Frequently stand, walk, pivot, push / pull with arms, grasp* Frequently be exposed to wet, cold conditions* Occasionally reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion* Occasionally be exposed to hot conditions, ambient temperatures, loud noise* Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs**While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.Last revised: 5/1/2014