Job Title

ResponsibilitiesJob Summary: As a Baker / Fryer, you'll apply proper baking techniques and maintain quality of products by following guidelines. You'll prepare (bake / fry), package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.Key Responsibilities & Essential Functions:• Customer Service:Provides superior customer serviceTakes orders from customers by telephone or in personAnswers customer questions regarding products; assists them with selectionsUses suggestive selling techniques to meet customer needs and build department sales• Production:Applies proficient baking / frying skills, including equipment set-up, operation, cleaning, and maintenanceUses production tools to plan baking / fryingApplies proper baking / frying techniques for each item, according to visual training aids (VTAs)Plans for / breaks out proper amount of baked goods dailyEnsures quality control of all products before sending to sales floorEnsures baked / fried product reaches the showcase and tables at prescribed times• Food Service:Prepares, packages, and merchandises fresh product effectivelySlices, packages, labels, and rotates productsRecords production and shrink to aid in production planning• Food Safety:Cleans / sanitizes display cases; maintains production area according to SOPsComplies with H-E-B food safety and sanitation standardsComplies with department / Store operating proceduresOperates / maintains all equipment properlyQualifications & Key Requirements:Work Experience:1+ years Experience - Required Knowledge/Skills/Abilities:Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - RequiredStrong customer service skills - RequiredCommunication and interpersonal skills - RequiredReading and writing skills - RequiredPlanning and organizing skills - RequiredEducation:HS Diploma or GED or equivalent - RequiredLicenses/Certifications: Completion of Company Orientation Upon Hire - Required Food Safety Upon Hire - Required Sanitation Training upon hire Upon Hire - RequiredPhysical Demands & Working Conditions:Function in a fast-paced, retail environment, in detailed and precise tasksWork with Customers, staying attentive to their needsConstantly reach at waist, graspFrequently stand, walkOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skillsOccasionally be exposed to wet, cold, hot conditions, and loud noiseDemonstrate the ability to lift up to 50 lbsDemonstrate the ability to manage in excess of 50 lbsWhile there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.Last revised: 10/1/2018