Job Title

THE JOB As a member of the Operations Team, you will be responsible for servicing any and all needs of the touring artist as they arise in preparation for the performance and general maintenance of the venue. This may include, , moving and setting up chairs and tables, setting up a security perimeter, painting touchups, building repair, facilitating large lines of guests, filling in for ushers or security when needed, interacting with the other departments around the venue, interfacing with the guests and ensuring the best possible evening, and more. Developing your discretion and anticipating the needs of the guests will be crucial as you learn on the job.Maintain the working order of all facilities at the venueSet up and remove all lobby and theater related set upPrep the exterior of the building for show daysAssist in the clean up at the end of the event and returning the theater to its default stateWHAT THIS ROLE WILL DOWorks directly with the Ops Manager and Operations Supervisor to perform day of show dutiesFollow up with Security and Guest Services teams to ensure that service standards are metPerform opening/running/closing duties according to Live Nation policyInform guests of venue amenities & make recommendationsMaintain line of sight/atmosphere control by circulating through work area and reporting any issues encounteredKeep current on all Standard Operating Procedures and be able to effectively communicate them to team membersTurn in all lost and found articles to Box OfficeRequired to work Special Events that are scheduled throughout the venueWHAT THIS PERSON WILL BRINGRequired: Working knowledge of high-volume operations and guest relationsSkills in guest relations/staff relations- Assessing and anticipating special needs of guestsPrioritization of duties and effective communication skillsAbility to handle multiple tasks/issues at one time effectively, with an upbeat attitudeonesCommunicate well with team members and managers and foster an atmosphere of unity and camaraderieHigh School Diploma requiredPreferred: Experience in a live music environmentPhysical Demands/Working Environment:Working environment is fast-paced, often loud and stressfulPosition requires extended periods of prolonged standing and working on your feetMust be able to lift or move up to 40 lbs using proper lifting techniques